Data Deletion

1. Disconnect a connected account

In Tangle Hub at id.tangle.tools, open Integrations and disconnect the account. In Tangle Hospitality, open your workspace, then Connections. Disconnecting stops Tangle's use of that connection and any access delegated through it, as described in Section 4 of our Privacy Policy.

2. Remove Tangle from Meta

If you connected Facebook or WhatsApp, you can also remove Tangle's access in Meta. For a personal Facebook login, open Facebook Settings, then Apps and websites, and remove Tangle Integration Hub. For a WhatsApp Business Account, open Meta Business Settings, then Integrations, then Connected apps, and remove Tangle Integration Hub. After removal, Meta stops sending Tangle new messages and rejects Tangle's access token.

3. Request deletion

Email [email protected] from the email address of your Tangle account, with the subject "Data deletion request". Name the account and any connected WhatsApp number. We confirm the request by email.

We delete account data within 30 days of the request. Deletion covers account information, agent and workspace content, messaging content and identifiers (including WhatsApp messages and phone numbers), and connected-service credentials and metadata (including Meta access tokens and WhatsApp Business Account and phone number IDs).

Backups expire under their 30-day rolling retention period. We keep financial records and data under a legal hold for the periods stated in Section 5 of our Privacy Policy. Copies already sent to a recipient, a conversation, or a third-party service stay under that party's control.